1. What size should I order?
- We recommend referring to our size chart for accurate sizing
information. If you're uncertain, feel free to contact our customer
service for assistance.
2. How do I clean my shoes?
- The cleaning method depends on the material of your shoes.
Generally, wiping with a damp cloth or using a mild soap solution works
well.
3. Can I return or exchange my shoes?
- Yes, we have a hassle-free return and exchange policy.
4. Are your shoes waterproof?
- Some of our shoes are designed to be waterproof or water-resistant.
Check the product description for specific details regarding water
protection.
5. Do you offer wide or narrow sizes?
- We offer a range of widths in select styles. Check the product
description or contact our customer service to inquire about
availability.
6. How long will it take to receive my order?
- Delivery times vary depending on your location and selected shipping
method. You can track your order using the tracking number provided in
your shipping confirmation email.
7. How can I prolong the lifespan of my shoes?
- Proper care and maintenance can extend the life of your shoes.
Rotate your footwear, keep them clean, and store them in a cool, dry
place when not in use. Refer to our Shoe Care Guide for more tips.
